Intake Specialist

JOB TITLE: Intake Specialist

MONTHLY SALARY: $45,500- $72,500 /year

HIRE DATE: TBD

HOURS PER WEEK: 40

LOCATION: Austin, Texas (No satellite offices.)

SPONSORSHIP: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Performs moderately complex to complex intake operations work for fraud complaints related to improprieties and illegal acts involving entities receiving state funds. Work involves conducting initial assessments and assisting with analysis of reported issues to ensure effective decision-making and responses. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

This position is primarily in-office, with limited telecommuting days available based on team and agency needs. Regular onsite attendance is considered an essential function of this position.

• Collects and accurately processes complaints received through the fraud web portal, telephone, mail, and direct delivery.
• Communicates with members of the public, internal staff, and government officials to collect information needed to assess and recommend appropriate responses to allegations.
• Reviews complaints, responds to appropriate parties, and makes well-informed decisions regarding complaint assessments.
• Follows up on and monitors complaints to support timely assessment and response.
• Researches, analyzes, and reports information from public, business, and government resources to contribute to complaint input and assessment.
• Briefs management on intake activities.
• Researches and analyzes complaints for indicators of fraud and trends and provides reports to SAO investigators, audit teams, and others.
• Contributes to the testing, implementation, development, and maintenance of policies, procedures, and software and hardware tools.
• Develops assessment and analytical skills under the guidance of investigative analysts and management.
• Prepares and delivers training presentations on intake operations and practices.
• Assists management with assigning cases to investigators.
• Assists with maintaining points of contact for state entities.
• Assists with records organization and preservation for retention purposes.
• Performs other related duties as assigned.

Graduation from an accredited four-year college or university with major course work in accounting, criminal justice, business administration, public administration, or a related field. A minimum of one year of relevant experience in a government or legal setting. Related graduate-level education may be substituted for work experience on a year-for-year basis.

Knowledge of standard office equipment and computer software programs, including Word and Excel, as evidenced by formal course work, training, or previous experience. Knowledge of Texas state government laws is preferred.

Skill in verbal and written communication with attention to detail and in handling confidential and sensitive information. Skill in hotline operations or financial crimes examination is preferred.

Ability to work effectively in a team environment with positive interactions and manage multiple tasks.

Must possess a Certified Fraud Examiner (CFE) designation within two years of the effective date of placement into the position.

We hope you will consider joining us in our mission to actively provide government leaders with useful information that improves accountability. To apply and to learn more about our benefits package, visit our web site at (Use the "Apply for this Job" box below). and follow the steps for applying.

The State Auditor’s Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or in the provision of services. Applicants should communicate requests for disability-related accommodations during the application process to our Human Resources Office.