Constituent Services Specialist

Date:
Feb 10, 2026

Location:

AUSTIN, TX

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional

Title:

Constituent Services Specialist

Job Title: Program Specialist IV

Agency: Dept of State Health Services

Department: VS Amendments & Issuance Branch

Posting Number: 12681

Closing Date: 03/13/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Group: TEXAS-B-20

Salary Range: $4,263.16 - $4,946.91

Pay Frequency: Monthly

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: AUSTIN

Job Location Address: 1100 W 49TH ST (DHR)

MOS Codes: 16GX, 60C0, 611X, 612X, 63G0, 641X, 712X, 86M0, 8U000, OS, OSS, PERS, YN, YNS

Vital Statistics Constituent Services PS IV works under the direction of the Constituent Services Manager, with limited supervision, in a team environment to improve communications and customer service for the DSHS Vital Statistics Section (VSS). Work performed requires extensive specialized knowledge of vital statistics statutes, rules, security policies, program software and public health initiatives related to the collection of demographic and statistical data on vital records.

Utilizing a moderate latitude of initiative and independent judgement, performs highly advanced senior-level monitoring and oversight of communications and customer service related to timely vital records registration and issuance in Texas. Serves as a key contact person between VSS and stakeholders, customers, and legislative offices, providing advanced consultative and technical assistance and information, on vital statistics initiatives and operations. Reviews, edits, and prepares webpages, presentations, newsletters, brochures, handbooks, and other documents promoting Vital Statistics.

TxEVER (Texas Electronic Vital Events Registrar).

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Performs highly advanced senior-level communications with stakeholders, customers, and legislative offices related to delivery of Vital Statistics services. Performs monitoring, oversight, and clarification of communications related to timely vital records registration and issuance in Texas. Maintains a high degree of confidentiality and professionalism. Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders, customers, and legislative offices on vital statistics initiatives.

Receives and coordinates customer and legislative inquiries and complaints from Government Affairs, DSHS Customer Service, HHS Ombudsman, and others and works with appropriate staff to resolve customers’ issues and concerns. Resolves issues related to service escalations. Coordinates with VSS staff to ensure timely order fulfillment. (40%)

Communicates legislative and/or policy changes to stakeholders. Serves as an internal and external policy expert for stakeholders and the general public, providing material consultative services and statute interpretation. Facilitates high-level written and verbal communications on program webpages, reference materials, handbooks, forms and brochures. Oversees the production and content of website information, a VSS newsletter, articles for external agency publications, and official correspondence.

Coordinates state and federal agencies, stakeholder associations and public health programs to promote vital statistics. Participates in planning regional and annual conferences and seminars, and assists with design and production of presentations, seminars, and special…