Toll- Intake Specialist

Overview

Date:
Jan 23, 2026

Location:

AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. HHSC supports you at each stage of your life and work journey. Benefits include 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, opportunities for career advancement, and more.

For more details, explore the Benefits of Working at HHSC page.

Toll-Free Intake Specialist

• Job Title:
  
  Protective Srv Intake Spcl V
• Agency:
  Health & Human Services Comm
• Department:
  Toll Free Intake Processing
• Posting Number: 13205
• Closing Date: 04/23/2026
• Posting Audience:
  Internal and External
• Occupational Category:
  Protective Services
• Salary Group: TEXAS-B-20
• Salary Range: $4,263.16 - $5,019.54
• Pay Frequency:
  Monthly
• Shift: Day
• Additional Shift: Days (First)
• Telework:
  Eligible for Telework
• Travel:
  Up to 10%
• Regular/Temporary:
  Regular
• Full Time/Part Time:
  Full time
• FLSA:
  Nonexempt
• Facility
  
  Location:
  
  AUSTIN
• Job Location Address: 701 W 51ST ST
• Other Locations:
  Austin

• Work Hours:
  
  10:15 AM – 7:15 PM or other hours based on business needs
• Serve as Protective Services Intake Specialist V in the Complaint and Incident Intake Toll-Free Intake Processing Unit
• Answer calls related to abuse/neglect/exploitation (ANE) involving various facilities and program areas
• Perform complex analysis of complaints, requests for information, and incidents from the public, legislative offices, media, other agencies, and staff
• Review calls, faxes, mail, and internet information; assess intakes for priority and handling

• Maintain a regular and predictable schedule in accordance with agency leave policy
• Receive, process, and distribute intake reports for investigations and other matters
• Interpret policies, procedures, rules, regulations, and standards to stakeholders
• Prepare summaries of complaints, incidents, and information issues
• Maintain current knowledge by reviewing literature, attending meetings, and consulting with professionals
• Evaluate complaints and incidents and assign proper priority for investigation
• Communicate complex information with internal and external parties to resolve issues

• Knowledge of state and federal regulatory and assistance programs (preferred)
• Skills with ACD call systems and computers
• Normal auditory ability; strong oral and written communication
• Professional demeanor when interacting with the public and co-workers

• Complete and clearly written application
• Bachelor's Degree from an accredited college or university (or related work experience substituted on a year-for-year basis up to four years)
• Experience in healthcare or related field preferred
• Data entry and computer/typing experience
• Work hours of 10:15 AM – 7:15 PM or other hours based on business needs

• Outside employment restrictions and ethics policies apply; review HHS policies and forms as required
• The position is eligible for telework with potential office travel; telework arrangements do not include reimbursement for home infrastructure or personal equipment
• Must be available to work holidays as needed
• Reasonable accommodations available during hiring and interview processes under the ADA
• Pre-employment checks may be required; HHSC uses E-Verify; bring I-9 documentation on first day
• Nearest major market:
  Austin