TDI-Program Specialist IV; Program Specialist; Amended

Overview

Do you have a passion for public state service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance, Division of Workers’ Compensation (DWC) is hiring! DWC administers and operates the Texas workers’ compensation system. DWC regulates the workers’ compensation system, settles disputes, provides customer service, promotes workplace safety, and ensures compliance with state laws.

DWC is located in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

• Flexible work schedules.
• Work-life-balance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.

Learn about our selection process, our military employment preference, licensing, and credential requirements.

This position performs highly complex (senior-level) consultative services and technical assistance work for the DWC Fraud section. Work involves planning, developing and implementing major agency programs and providing consultative services and technical assistance to program staff, government agencies, community organizations or the general public. May provide guidance to others. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

• Provides direct support for investigations related to workers’ compensation fraud and white-collar crimes, focusing on business transactions by organizing and maintaining detailed files, ensuring accuracy and completeness of all records.
• Prepares and manages case documentation by compiling, organizing and formatting materials in response to internal and external requests.
• Monitors compliance by conducting comprehensive reviews of program activities to assess effectiveness, efficiency and alignment with organizational goals.
• Reviews program area functions and operations, identifies areas needing change, and develops plans to improve programs or to address areas of concern.
• Serves as the technology lead, supporting investigative efforts, developing training and technology initiatives to enhance efficiency and productivity.
• Assists and collaborates with staff on developing program policies, procedures, and manuals in accordance with program objectives.
• Conducts training and provides guidance to staff in the development and integration of new or revised methods and procedures.
• Travel is required up to 10% of the time. If travel is over 10%, you must maintain a state of Texas Driver’s License.
• Performs other duties as assigned.

• Graduation from an accredited four-year college or university with a degree in business administration or related field.
• Four years’ experience in office administration. Experience including coordination, development, organization and implementation of business processes.
• Regular work attendance.
• Education and experience relevant to the position may be substituted for one another on year-for-year basis.

• State laws, rules, procedures, and regulations relevant to job requirements, such as the Texas Administrative Procedures Act, Public Information Act or the Open Meetings Act.
• Government or administrative regulation, with an emphasis on criminal law or investigations.
• Business terminology, spelling, punctuation, grammar and sentence structure.
• Principles and practices of office administration and program management.
• Plain language style of writing.
• Criminal investigative processes.
• Rules of Evidence.

• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal…