DPS - DLD - License Specialist, HQ Ops

Weekend work may be required, on occasion. This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.

All applications must contain complete job histories, including job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. Resumes do not replace this requirement. If this information is not submitted, the application may be rejected.

Work In Texas applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or log in and access your profile:

General Description:

Performs moderately complex licensing and permitting work. The role involves reviewing license and permit applications, ensuring compliance with applicable policies, interacting with internal and external customers, and approving applications. Requires understanding of laws, regulations, and agency actions affecting licensing.

Military Occupational Specialty codes applicable: (Use the "Apply for this Job" box below). Crosswalk/port.pd

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

• Receive, review, sort and route mail and other correspondence.
• Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.
• Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures.
• Communicate and interpret regulated laws, rules, and codes with internal and external customers.
• Utilize computer applications/programs to research and evaluate information to resolve customer service inquiries related to license related data.
• Review, evaluate and analyze documents to determine compliance with license rules and regulations. Assist in maintaining program data related to licensed or permitted activities.
• Maintain records associated with license and permit applications, fee payments, and violations, and complete necessary forms to approve or deny license and permit applications. Assist in preparing notices, correspondence, memos, and reports related to license and permit activities and compliance.
• Create, maintain, and review activity logs, files, and reports on driver license services.
• Assist in processing and approving applications for license and permits based on state regulations, administrative codes, and agency policies and procedures.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

Education

Graduation from a standard senior high school or equivalent.

Experience

Minimum of one (1) year of work experience in customer service, business administration or clerical support work.

Licensure and/or Certification

Valid Texas driver license or identification () required. If hired with a valid out-of-state driver license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30) days.

Regulatory Knowledge

Demonstrate working knowledge of Driver License Division processes and procedures. Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures.

Technology (computers/hardware/software/operating systems)

Skill in the use of standard office equipment, computers, and computer software. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to use standard office equipment such as a calculator or adding machine, automated equipment and software, copier, facsimile, and folding or labeling machines.

Interpersonal Skills

Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills

Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.

Presentation/Communication Skills

Must demonstrate an ability to participate in projects as subject matter experts, follow project management methodologies and ensure timely completion of assigned projects. Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals. Working knowledge of business office practices of English grammar, spelling, punctuation, and composition. Ability to understand…