DPS - RSD - Licensing and Review Specialist

This position is located in the Eligibility Program for LRS

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In

GENERAL DESCRIPTION: Performs complex (journey-level) licensing and permitting work in the Regulatory Services Division License and Registration Service. Work involves receiving and reviewing applications and supporting documentation for licenses, renewals, and modifications. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

• Obtains, performs, and verifies the entry of new and renewal license and/or registration, and the required technical data in computer applications, databases, and systems required to complete the licensing and/or registration process.
• Verifies applicant and licensee eligibility and compliance by reviewing criminal history for any alleged violations of laws, rules, and regulations for new, renewal, and current licensees or registrants issued for programs regulated by the Regulatory Services Division.
• Receives and reviews applications, license information, and supporting documents provided by citizens to ensure completeness, accuracy, and compliance with the issuance of a license and/or registration.
• Communicates via telephone and written correspondence with the general public, agency staff, other law enforcement agencies and court staff in accordance with specific guidelines and established procedures of the regulated programs. Answers questions and explains licensing and registration procedures.
• Provides administrative and technical assistance related to license and registration requirements. May interpret or explain statutes, rules, regulations, policies and procedures related to program licenses or registrations.
• Composes, revises, customizes, prints and mails form letters regarding inquiries concerning regulated programs and the processing of complaints, hearings, license revocations, suspensions, investigative findings, and related matters.
• Reviews, evaluates, and tracks applications and responses in relation to program rules, regulations, policies, and procedures.
• May assist with the development and training of employees as it relates to performing work procedures.
• Administers testing to license and registration applicants.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

Education – High School Diploma/equivalent required. Completion of sixty (60) semester hours from an accredited college or university is preferred.

Experience – Minimum of three (3) years of progressively responsible work experience involving researching complex computer files or databases and communicating/interacting with the general public, other law enforcement entities, and individuals working in the courts and legal system. Substitution

Note:

Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Knowledge must stay current with changes to rules and statutes as they pertain to executing job duties…