TWDB - Business Operations Records Specialist Program Specialist III

TWDB - 26-26:
Business Operations Records Specialist Program Specialist III

Salary:
Monthly USD 4020.4 to 4902.5

Location:

Austin, TX, United States

Posted on:
Dec 17, 2025

Apply for this job

Only applicants who apply with a State of Texas application via the CAPPS online application system will be considered for this position. First time applicants will need to create an account in the online application system at. Please visit our opportunities page at for more information about the Texas Water Development Board and answers to frequently asked questions. To view this position in greater detail, visit the CAPPS online application system.

Leading the state’s efforts in ensuring a secure water future for Texas.

The Texas Water Development Board offers competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work alternatives so you can have a work/life balance! For more information about these benefits and more visit

The Texas Water Development Board does not discriminate on basis of race, color, national origin, sex, religion, sexual orientation, age, or disability in employment or provision of services, programs, or activities.

** Must meet agency in-office requirements

*** Salary commensurate with experience and qualifications***

Performs complex (journey-level) records and information management work. Work involves researching, implementing, and maintaining records management structure and techniques in various platforms. Maintains a large complex filing system including monitoring and auditing active files within the Office of Water Supply and Infrastructure (WSI). Maintains contacts and coordinates with intra-agency/inter-agency personnel, elected/appointed officials, and the public to assure compliance with the agency records retention schedule, policies, procedures, disposition and practices.

May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgement. Reports to Manager of the Business Operations Department.

• Participates in the development and implementation of goals, objectives, policies, and priorities for the management of records in the Water Supply & Infrastructure (WSI) Office.
• Reviews the effectiveness of the WSI’s record-keeping practices, records management systems, and proposes recommendations for improvement.
• Tracks external divisional documents submitted to WSI for retrieval and/or accurate retention and disposition of files.
• Monitors or audits files as part of the project review process to ensure complete records.
• Scans, stores, indexes, and classifies records including internal work process documents.
• Sets up and maintains complex file systems within WSI by collecting and organizing records in accordance with established policies, procedures, and the TWDB retention schedule regardless of format, system, or storage location.
• Gathers information to help with the identification of records to ensure they are correctly categorized for records retention.
• Performs daily electronic-based filing activities, including creating files with labels, interfiling documents, and/or re-filing.
• Performs accurate data entry and maintenance into records management and project tracking databases, logs, and spreadsheets such as TxWISE (Agency database).
• Utilizes Office 365 applications, including MS Teams, SharePoint, Planner, and others.
• Performs complex searches of files and databases for requested project information of critical projects.
• Provides customer service excellence to both internal and external customers and responds daily to inquiries.
• Assists employees on a variety of matters related to records and information management.
• Ensures the ongoing maintenance of document reference tools.
• Provides consultative services and technical assistance to staff to plan, implement, and monitor an effective records program.
• Assists WSI staff in locating and retrieving records for Public…