Risk Operations Analyst II Fraud

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™ and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in‑person moments that strengthen collaboration and culture.

Occasional in‑person attendance is required for all Scribd, Inc. employees, regardless of location.

So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long‑term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude.

This posting reflects an approved, open position within the organization.

The Risk Operations team at Scribd plays a critical role in protecting the business by managing payments and fraud risk, to reduce costs while also driving customer and business value. As Risk Operations Analyst II, Payments & Fraud
, you will be key to helping us build a world‑class, cross‑functional payments team. You’ll go beyond reactive risk mitigation to proactive risk management that also improves business outcomes. This role will support the Risk Ops Team in creating clarity, working cross‑functionally with other teams, and embedding risk thinking into how Scribd builds and scales.

You will partner with the Risk Ops Manager on process and strategy. The team owns payments risk and fraud operations across the following key areas, while partnering closely with Payments, Product, Analytics, and Finance teams.

• Monitor and reduce chargeback rates across processors
• Monitor dispute representment and metrics like win rate

• Monitor the performance of our fraud blocking tools (3rd party and in‑house)
• Support fraud related investigations (including card testing attacks and content fraud)
• Analyze new fraud trends and key risk metrics
• Collaborate with team and vendors to manage and develop new fraud rules

• Partner with Payments, Analytics, and Finance to monitor and improve payment processor performance
• Support onboarding and optimization of new payment tools and vendors
• Help future‑proof the payments platform against fraud, risk, and cost inefficiencies

• 3 or more years experience in Fraud Prevention, Merchant Risk or related fields
• Core data processing skills, able to work with large data sets to generate accurate reporting and analysis, including validating and testing
• Knowledge of global payments ecosystems, with experience navigating fraud or chargebacks
• Interest in developing skills in fraud analysis, SQL, Python, Machine Learning, payment optimization and managing merchant accounts in payment platforms
• Strong analytical skills, with ability to define key metrics, track trends, and drive data‑backed decisions
• Skilled cross‑functional operator who can partner with and connect dots across Product, Analytics, Finance, Engineering, Legal, and Operations

• Intermediate to advanced Excel / Google Sheets skills
• 1-2 Years Experience with SQL or Python
• AI prompt design skills

At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States.

In the state…