Public Cloud Billing Subject Matter Expert; SME

Public Cloud Billing Subject Matter Expert

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We are currently seeking a Public Cloud Billing Subject Matter Expert (SME) to join our team in Austin, Texas (US-TX), United States (US).

The Billing Subject Matter Expert (SME) plays a crucial role in overseeing invoicing, chargeback, and financial management processes for IT services, with a particular focus on public cloud and shared technology environments. This position is responsible for ensuring that invoicing is conducted accurately, promptly, and transparently. The SME supports the resolution of billing disputes and provides essential financial insights to both internal stakeholders and external customers.

The SME leads the implementation and ongoing management of IT Financial Management (ITFM) billing and chargeback processes for services consumed within public cloud environments. This responsibility encompasses compiling and validating resource unit (RU) and usage data by utilizing agreed-upon tools and methodologies. The SME ensures the integrity of the billing process by identifying and addressing any data feed issues, applying the correct rates, and aggregating charges to guarantee accurate chargeback invoicing.

Additionally, the SME is tasked with maintaining account code tables, which are essential for tracking and reporting billing activities. To facilitate detailed analysis and transparency, the SME ensures that all billed volumes can be drilled down by service, product, and component. This is achieved through the integrated tagging of all relevant items, enabling precise tracking and accurate chargeback allocation throughout the billing cycle.

The SME coordinates with both internal and external stakeholders to review preliminary charges and resource unit (RU) volumes monthly. Responsibilities include presenting and validating monthly invoices and all supporting data and documentation through designated billing tools. The SME also provides detailed variance explanations for fluctuations in RU dollars and volumes, adhering to established thresholds and reporting requirements.

Accurate research and resolution of invoice disputes is a key function of this role. The SME is responsible for issuing prior period adjustments (PPAs) and calculating interest as necessary, ensuring timely corrections and preventing recurring billing issues. The SME responds to service credit claims, and processes credits according to service level agreements (SLAs). Monitoring and completing Service Now requests within SLA time frames is an essential part of this responsibility.

The SME delivers historical and forecasted utilization and cost reports, including 18-month rolling views and budget forecasts to support both annual and biennial planning cycles. Forecasts are adjusted based on technology changes, capacity planning, and service decommissioning. The SME also prepares and presents budget reporting for customers to support annual operating budget reports and biennial Legislative Appropriations Requests (LAR).

• 5+ years of experience in IT financial management, billing, and chargeback processes for hyperscalers.
• 5+ years of experience with cloud billing, resource unit tracking, and financial systems/tools such as ITFM and Service Now.
• Experience resolving complex billing disputes and implementing process improvements.

• Strong analytical skills for variance analysis, forecasting, and reporting.
• Familiarity with public sector or shared services environments is advantageous.
• Demonstrated ability to manage large data sets, prepare detailed reports, and support audit and compliance requirements.
• Experience with budget planning, legislative appropriations, and financial forecasting.
• Excellent communication and stakeholder management abilities.

* This is a hybrid…