Public Cloud Billing Subject Matter Expert; SME

Public Cloud Billing Subject Matter Expert (SME)

Date: Jan 14, 2026

Location: Austin, TX, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Public Cloud Billing Subject Matter Expert (SME) to join our team in Austin, Texas (US‑TX), United States (US).

The Billing Subject Matter Expert (SME) plays a crucial role in overseeing invoicing, chargeback, and financial management processes for IT services, with a particular focus on public cloud and shared technology environments. This position is responsible for ensuring that invoicing is conducted accurately, promptly, and transparently. The SME supports the resolution of billing disputes and provides essential financial insights to both internal stakeholders and external customers.

• Lead the implementation and ongoing support of ITFM billing and chargeback processes for public cloud services.
• Compile, validate, and reconcile resource unit (RU) and usage data using approved tools and methodologies.
• Identify and resolve data feed issues, apply approved rates, and aggregate charges to ensure accurate invoicing.
• Maintain account code tables to support accurate billing, tracking, and reporting.
• Ensure billed charges are traceable by service, product, and component through standardized tagging.
• Coordinate with internal and external stakeholders to review preliminary monthly charges and RU volumes.
• Present, validate, and finalize monthly invoices and supporting documentation using designated billing tools.
• Provide documented variance explanations for changes in RU costs and volumes in accordance with established thresholds and reporting requirements.

• Research, analyze, and resolve billing and invoice disputes in a timely manner.
• Process prior period adjustments (PPAs) and calculate interest where applicable.
• Respond to service credit requests and process credits in accordance with service level agreements (SLAs).
• Monitor and resolve Service Now requests within defined SLA timelines.

• Prepare historical and forecasted utilization and cost reporting, including rolling 18‑month forecasts.
• Update forecasts based on technology changes, capacity planning, and service decommissioning.
• Prepare and present customer‑facing budget reports to support annual operating budgets and biennial Legislative Appropriations Requests (LAR).

• 5+ years of experience in IT financial management, billing, and chargeback processes within large‑scale cloud or hyperscaler environments.
• 5+ years of experience with cloud billing, resource unit tracking, and financial tools or systems (e.g., ITFM platforms, Service Now).
• Demonstrated experience navigating and resolving complex billing disputes and implementing process improvements.

• Strong analytical skills, including variance analysis, forecasting, and financial reporting.
• Experience supporting public sector or shared services environments.
• Ability to manage large datasets and prepare detailed reports for audit and compliance reviews.
• Experience supporting budget planning, legislative appropriations, and multi‑year financial forecasting.
• Strong written and verbal communication skills with the ability to partner effectively with technical and non‑technical stakeholders.

This is a hybrid position with occasional client‑site work required.
Local to Austin, TX preferred.

NTT DATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and…