Beneficiary Verification Analyst

We are hiring a Beneficiary Verification Analyst for the Payment Operations team to support compliance, risk management, and operational efficiency goals. This position focuses on confirming the validity and ownership of bank accounts for new and existing customers, ensuring all digital transactions are legitimate and secure against evolving fraud tactics.

This position reports into the Director of Payment Operations and will be based in our Austin, TX office. We’re looking for someone to join us immediately.

What you’ll do:

• Complete all bank account verification tasks in accordance with regulations, ensuring proper authorization is received.
• Utilize various verification methods, including document review and automated systems, to confirm account ownership.
• Research and resolve complex account issues, escalating to management or legal counsel when necessary.
• Maintain accurate and detailed records of all verification activities for auditing purposes.
• Collaborate with other internal departments, such as risk management and compliance, to address potential fraud indicators.
• Provide superior customer service to internal and external parties related to account verification.
• Efficiently manage and resolve returned payment exceptions and inquiries.

What we’re looking for:

• Proven experience in financial services, banking operations, or risk/compliance.
• Familiarity with risk and compliance software and Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) regulations.
• Understand and apply knowledge of various payment rails, especially ACH (Automated Clearing House) and wire transfers, to ensure compliance with NACHA rules and other relevant standards during the verification process.
• Experience with AI-powered systems for identity or document verification.
• Working knowledge of fraud detection software and anomaly detection.
• Ability to handle sensitive and confidential information with discretion.

Base Pay Range: 63,232. USD Annual

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms;
2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.