Risk Analyst

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments by moving them from manual, outdated forms of payment collection to modern payment tools, making their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies, plus an integrated suite of features for insurance companies of all sizes: point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.

Our expert, live support team delivers exceptional care every day with an industry-leading 97% customer retention rate. Founded in 2014, we’re growing in Austin, TX, and serve all 50 US states, expanding over 300% in the last three years.

We’re looking for a Risk Analyst who is obsessed with delivering world-class service. This individual will implement processes and tools to mitigate fraud and credit risk in ACH and Credit Card transactions to protect our customers and their customers.

New Customer Underwriting:

• Ensure new account applications comply with ePayPolicy’s underwriting policies.
• Complete new customer underwriting checklists for Know Your Business (KYB) and Know Your Customer (KYC) requirements.
• Activate new accounts with appropriate credit limits and funding timelines.

Risk Analysis:

• Review automated transaction risk rules to assess potential risks to customers and their electronic payments.
• Establish and update customer transaction limits based on their financial statements and transaction history.
• Propose and implement new techniques to identify fraudulent customers.
• Engage with new product planning and anticipate methods of exploitation to develop policy to mitigate risk.

Communication:

• Respond to payment processor requests for customer-related risk information.
• Respond to customer queries and concerns professionally.
• Navigate difficult conversations with customers, enforcing risk protocols while avoiding reputational risk to the organization.

• Consider yourself a problem solver.
• Have a passion to help customers.
• Have experience with underwriting and onboarding new customers for payment processing.
• Understand the risks involved in processing transactions through the ACH and credit card networks.
• Have experience with automated verification tools and customer risk models.
• Enjoy developing standardized, replicable processes that can be implemented across an organization.
• Are excited to build a best-in-class risk department at a fast-growing payments company.
• Enjoy managing or working on teams to accomplish cross-functional projects.

• Competitive salary.
• Comprehensive benefits package with employer-paid basic life and disability premiums.
• 401K.
• Unlimited PTO.
• Company-sponsored quarterly “ePay It Forward ” initiatives.
• Supportive and inclusive company culture with a focus on work/life balance.
• Fully-stocked kitchen.
• Lunch stipend when working onsite.
• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
• Huge opportunity for growth.

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, though the cadence and days are determined by each team and manager.

We value diversity and create an inclusive environment. If you need an accommodation during the application or recruiting process, submit a request through our Interview Accommodation form: (Use the "Apply for this Job" box below)./xKppyKTSqfTUi7hz5