Collections Specialist

Be among the first 25 applicants. This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $28.00/hr

This position provides financial, administrative, and clerical support to one or more shared services entities, with primary responsibility for accounts receivable activities. The role ensures timely receipt of payments, accurate transaction recording, and resolution of discrepancies in accordance with internal policies and procedures. Success in this position requires strong analytical ability, independent problem‑solving, clear communication, and sound judgment in daily decision‑making.

• Monitor and analyze accounts receivable aging reports to identify and address outstanding balances
• Serve as the primary point of contact for assigned accounts, building and maintaining relationships with external partners and internal stakeholders
• Communicate effectively through written, verbal, and active listening skills
• Establish and maintain workflows, account contacts, and reference documentation, including role‑specific process guides
• Navigate and process transactions across multiple customer and partner portals
• Participate in regular meetings and provide clear status updates on account activity
• Maintain and update complex Excel‑based reports, communicating insights to management
• Research, validate, and resolve customer deductions and discrepancies through appropriate adjusting entries
• Issue account statements, follow up on overdue balances, and manage collection communications
• Review daily bank activity and accurately apply payments via check, credit card, and electronic transfer
• Reconcile receivable sub‑ledgers to ensure completeness and accuracy
• Manage collections efforts, including payment plan coordination and collaboration with third‑party collection partners when necessary
• Investigate account variances by coordinating with sales, customer service, and customers
• Respond to internal and external inquiries in a timely and professional manner
• Prepare periodic financial reports summarizing receivables activity and payment status
• Generate and process invoices for goods or services as required
• Maintain confidentiality and safeguard sensitive financial information
• Support internal and external audits by providing documentation and analysis
• Ensure customer master data accuracy within the ERP system
• Identify process gaps or inefficiencies and recommend improvements
• Perform additional duties and ad hoc projects as assigned

Contract to Hire – Full‑time

Mid‑Senior level

Accounting/Auditing;
Industries:
Staffing and Recruiting

• Medical insurance
• 401(k)
• Vision insurance