Sr. Director, Payment Operations
Listed on 2026-01-12
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Finance & Banking
Risk Manager/Analyst -
Management
Risk Manager/Analyst
Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)
How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.
Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.
Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.
Job DescriptionThe Senior Director, Payment Operations is responsible for leading, managing, and scaling the team that ensures the smooth, accurate, and efficient execution of all payment processing activities, underwriting and risk management. This leadership role involves overseeing daily operations (transaction monitoring, exception handling, reconciliation, dispute management, underwriting, risk management), driving strategic improvements, managing key external payment partnerships, mitigating operational risks, and fostering a high-performance team culture.
You will be instrumental in optimizing our payment, underwriting and risk management flows, ensuring financial integrity, and supporting the company's growth objectives through operational excellence in payments.
- Lead, mentor, and manage a team of Payment Operations and Risk Specialists / Analysts
- Collaborate with product managers and software engineers to build new payment operations, underwriting and risk management capabilities
- Set clear team goals, manage performance, provide regular feedback, and support career development
- Hire and onboard new team members as needed
- Foster a collaborative, efficient, and results-oriented team environment
- Oversee the day-to-day payment operations, underwriting and risk management functions, including transaction monitoring, payment failure resolution, reconciliation processes to identify and resolve discrepancies, new customer underwriting and chargeback and transaction risk management, coordination and support of the annual ACH audit, and contributing to fraud prevention efforts
- Establish, monitor, and report on key performance indicators (KPIs) for payment operations, underwriting and risk management (e.g., payment success rates, chargeback rates, reconciliation accuracy, operational costs, loss rates, underwriting onboarding time)
- Ensure adherence to operational procedures, SLAs, and regulatory requirements
- Improve and automate processes for daily cash reconciliations, customer underwriting and transaction risk management across multiple payment processors; develop and maintain comprehensive desktop procedures, process flows, and operational documentation
- Support new product initiatives by providing payment requirements for new product functionality, including new payment modalities and outbound insurance claim disbursements
- Develop and implement strategies to optimize payment approval rates, minimize payment failures, reduce chargebacks, and lower processing costs
- Identify bottlenecks and inefficiencies; design and implement scalable processes and automation solutions
- Lead projects related to new payment method integrations, partner migrations, or system enhancements from an operational perspective
- Manage relationships with key external payment partners, including payment gateways, processors, acquiring banks, and alternative payment method providers, as well as handling and responding to partner bank inquiries and requests
- Monitor partner performance, hold…
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