Recoveries Analyst" or "Customer Service Representative

Recoveries Analyst/ Customer Service Representative

Contract

Location: 6505 Airport Dr, Suite 100, Austin, TX - 78701

Duration: 6 months Contract on W2

Job : 3006

• Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants
• Process chargebacks with the card associations (MC/Visa)
• Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries
• Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
• Collaborate with Customer Service and other teams within the Risk Department on special projects
• Adhere to a strict attendance and punctuality policy
• Adhere to strict compliance and regulatory requirements
• Responsible for phone calls, fax processing, and account management

• Strong customer service background required; prefer experience with escalated calls
• Ability to gather facts and deliver unwanted news with diplomacy
• Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
• One or more years of previous experience in collections or fraud analysis preferred
• Ability to analyze financial transactions and investigate suspicious activity
• Strong math skills and problem solving skills, with extreme attention to detail
• Ability to multi-task and work on various accounts and issues consecutively

• Prefer familiarity with ACH, NACHA, processing in payment card industry or bank back office
• Proficient in MS Word, Excel and Access
• Ability to work flexible schedule
• Experience working for a bank, financial institution, or with billing statements preferred
• Experience in database management, analysis and data mining preferred
• College degree preferred, but not required

Background Check Policy: As provided in Net Spend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.

Work Authorization:
Citizen and GC's Only