Front Desk Receptionist

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development

At La Bella Med Aesthetics, we pride ourselves on delivering advanced aesthetic treatments in a serene, results-driven, and professional environment. We combine science, artistry, and care to help our clients look and feel their best.

Front Desk Receptionist – Duties & Requirements. The Front Desk Receptionist is the first point of contact for all clients and is responsible for creating a welcoming, professional, and luxury experience that reflects the med spa’s brand. This role supports daily spa operations through exceptional customer service, communication, and organization.

• Client Experience
  • Greet all clients promptly with a warm, friendly, and professional attitude.
  • Check in and check out clients efficiently.
  • Offer refreshments and ensure clients are comfortable while waiting.
  • Maintain a calm, welcoming tone even during busy times.
  • Handle client concerns or complaints professionally and escalate when necessary.
• Scheduling & Communication
  • Manage appointment bookings via phone, text, email, or scheduling software.
  • Confirm appointments and send reminders.
  • Notify providers of client arrivals and changes.
  • Communicate delays or adjustments to clients politely and proactively.
• Payment & Record Management
  • Process payments accurately (services, products, memberships).
  • Maintain and balance cash drawer at the end of each shift.
  • Update and maintain accurate client records and treatment notes in the system.
  • Ensure confidentiality and compliance with HIPAA standards.
• Sales & Product Knowledge
  • Promote current specials, packages, and memberships.
  • Educate clients about skincare products and treatment options.
  • Upsell and cross-sell when appropriate, maintaining a service-focused approach.
• Spa Presentation & Cleanliness
  • Keep front area, lobby, and restrooms tidy and stocked at all times.
  • Ensure music, lighting, and scent align with spa atmosphere.
  • Disinfect front desk area regularly following spa protocols.
• Team Support
  • Communicate clearly with providers and management.
  • Assist with inventory counts, restocking, and laundry when needed.
  • Attend team meetings, trainings, and staff events.

• Appearance & Presentation
  • Arrive well-groomed with clean, pressed uniform and name badge.
  • Maintain neat hair, light professional makeup, and minimal fragrance.
  • Nails should be clean and well-kept (no chipped polish).
  • Represent the med spa’s brand in a polished, professional manner at all times.

• 1+ year of experience in customer service or front desk (spa, salon, or medical office preferred).
• Strong communication, multitasking, and organization skills.
• Comfortable using booking and POS software (e.g., Aesthetic Record, Boulevard, Vagaro, etc.).
• Knowledge of beauty/aesthetic treatments is a plus.
• Reliable, punctual, and team-oriented.

• Arrive on time, ready to work, and in full uniform.
• Follow opening and closing procedures precisely.
• Maintain confidentiality and professionalism at all times.
• Flexibility to work evenings, weekends, or events as needed.