Field Services Principal Engineer

Overview

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

We are seeking a Senior Servicing Systems Engineer to ensure our orthopedic surgical robotic systems are designed for serviceability, reliability, and exceptional customer experience
. This role integrates Design for Serviceability (DfS) principles into robotic platforms, develops field service workflows, and enables rapid, safe interventions in high-stakes surgical environments. You will collaborate with engineering, Quality, Regulatory, and Field Service teams to deliver systems that minimize downtime, maximize surgical uptime, and meet stringent compliance standards.

Monogram's surgeon-guided semi- and fully autonomous robotic technologies are expected to add new and differentiated capabilities to Zimmer Biomet's already broad suite of customer-centric technology solutions. By joining this team you will be taking part in cutting edge technology used to improve patient outcomes and relieve pain for patients across the globe.

Role is performed under minimal direction. Participates in determining objectives of assignment. Plans, schedules, and arranges own activities and directs activities of work assignees and team resources to accomplish objectives. Work is reviewed upon completion for adequacy in meeting objectives.

• Define and enforce DfS requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.
• Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).
• Conduct serviceability FMEAs and validate service life cycle.
• Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopaedic surgical use cases.
• Specify and validate built-in diagnostics, and telemetry.
• Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.
• Plan and execute verification protocols.
• Design service workflows that minimize disruption.
• Service readiness for new robotic platforms prior to commercial launch.
• Collaborate with engineering in defining installation, maintenance and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.
• Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.
• Capture Voice of Field Service Engineer and support agents to inform service design—prioritizing speed, clarity, and confidence.
• Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments.
• Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.
• Support post-market surveillance and feed reliability insights into product and service roadmaps.

• Systems Thinking & Cross-Functional Collaboration
• Customer Empathy in High-Stakes Environments
• Customer Service Oriented
• Regulatory Compliance & Documentation Excellence
• Robotics Serviceability & Diagnostic Design
• Change Management & Training Enablement
• Deep knowledge of industry practices. Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
• Experience in process development.

• Preferred
  
  Qualification:
  
  Bachelor's in Mechanical, Electrical, Robotics, or Biomedical Engineering with 8-10 years in service engineering or field service for complex electromechanical systems (preferably surgical robotics or medical devices).
• Preferred
  
  Qualification:
  
  Experience with DfS, DHF, and FMEA.
• Preferred
  
  Qualification:
  
  Familiarity with FDA regulations, ISO 13485, and IEC standards.
• Preferred
  
  Qualification:
  
  Project management experience - experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence
• Preferred
  
  Qualification:
  
  Strong technical writing skills for service manuals as well as ability to communicate technically with team members.
• Preferred
  
  Qualification:
  
  Experience with the proper use of common inspection tools, test equipment, and visual…