Field Service Engineer
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-02-14
Listing for:
The Davis Companies
Full Time
position Listed on 2026-02-14
Job specializations:
-
Engineering
Systems Engineer, Hardware Engineer, Electronics Technician, Robotics
Job Description & How to Apply Below
Industry: Automation / Robotics / Medical Device
Travel: 60–80% (domestic; occasional international)
We’re seeking a Field Service Engineer II with strong automation hardware experience to support complex robotic and automated systems in the field. This role focuses on installation, troubleshooting, maintenance, and customer support for electromechanical and robotic platforms used in high‑throughput environments.
Target Background (Strong Preference)
- Experience with liquid handling systems
- Automation hardware expertise
- Medical device experience involving moving mechanical components
Other considerations:
- Formal engineering training preferred (Bachelor’s ideal; Associate’s considered)
- Customer‑facing experience highly valued, but strong communication skills may substitute
Responsibilities
- Troubleshoot, repair, and maintain a wide range of robotic and automated systems
- Deploy, calibrate, and validate equipment at customer sites
- Respond quickly to support requests and perform onsite issue triage
- Document service activities, case details, and resolutions accurately
- Partner with software/automation specialists on system upgrades and deployments
- Train customers on standard usage and basic software operation
- Build strong customer relationships and promote long‑term engagement
- Contribute knowledge‑base articles and service documentation
- Mentor junior service engineers and support continuous service improvement
- Coordinate with third‑party OEMs for escalated hardware or instrumentation issues
- Manage and track field service parts and inventory
Key Skills
- Strong electromechanical troubleshooting and independent problem‑solving
- Ability to work cross‑functionally for fast, customer‑focused issue resolution
- Clear communicator—able to convey complex technical details to varied audiences
- Highly organized with strong documentation habits
- Professional, customer‑centric approach to service situations and conflict resolution
Qualifications
- Bachelor’s degree in electromechanical engineering, life sciences, or related fields
- 2+ years in field service or customer‑facing technical support
- Preference for automation, robotics, lab instrumentation, or industrial systems
- Experience with TCP/IP, RS232, control software/firmware, or HVAC/cooling a plus
- Ability to travel extensively (60–80% for this level)
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