Applications Engineer II

Locations:
California Remote
2848 Whiptail Loop
Carlsbad, CA 92010, USA
Texas Remote
1100 Congress Ave
Austin, TX 78701, USA

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.

Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity.

Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers.

Come join our team!

Clear-Com is seeking an Applications Engineer II
. The ideal candidate is an experienced Field Applications/Systems Engineer who excels in customer-facing roles. You will work both independently and as part of a team, serving as the technical lead to support Sales, Engineering, Product Management, and Quality Assurance.

Key responsibilities include:

Visiting customers to commission systems, providing training, troubleshooting, and technical support, and conducting proof-of-concept demos. Our diverse customer base includes live events, theaters, broadcast studios, and mission-critical voice systems. You will often work under tight deadlines and manage multiple customers/projects simultaneously.

Candidates must reside in one of the following states:
Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

What you will do in the position:

• Provides second-level technical support using all media streams.
• Creates and documents problems in the test lab given all of the specifics that cause a failure or issue.
• Resolves issues primarily based upon identifying and correcting root cause, that will lead to the generation of a new solution, tech note, script, etc.
• Ensures all issues are thoroughly logged & documented using the relevant company QA process.
• Assist with equipment list for quotes, assist with customer orders and help with pre-sale system drawings.
• Sets up and demonstrates all functionality of current products either remotely or on-site to explain the application.
• Completes complex commissioning with thorough knowledge of implementing a customer s workflow.
• Knowledge of and experience with other vendors  products that integrate/enhance/enable CC products
• Provides product training including development of comprehensive training syllabus across all media streams.
• Provides application assistance and administers troubleshooting for existing systems.
• Liaises with internal departments regarding customer repairs, problem resolution, and new product design.
• Assists with New Product Development (NPD) team.
• Writes application notes and submits solutions to FAQ.
• Leads review of product documentation/manuals and provides feedback to engineering, marketing and service.
• Shares thorough knowledge of core markets and basic knowledge of secondary markets.

What you will need to succeed in this position:

• Qualifications
  • US Citizenship highly preferred with ability to obtain access to secure federal government facilities.
  • For other worldwide regional candidates you may be required to obtain access to secure national government facilities.
  • Excellent communication skills, ability to build strong working relationships with both external customers and internal departments.
  • Ability to understand or build basic audio circuitry(soldering capability is a plus).
  • Self-starter, comfortable working without supervision.
  • Familiar with use of electronic test equipment such as oscilloscopes, signal generators, distortion analyzers, and various audio metering equipment.
  • Troubleshooting skills and a logical problem solving.
  • Knowledge of 2-way radios, IP Networks, basic AC power issues, professional audio, military communications systems, E1/T1 telco lines, telephone theory and hardware, AoIP or VoIP systems.
  • Solid understanding of circuits, schematics, and specifications.
  • Competent in the use of Microsoft Office applications like Office, Excel, Visio & PowerPoint, or other drawing and presentation applications, including CAD.
  • Programming/coding experience a plus.
  • Capable of managing multiple priorities with demonstrated strong communication, interpersonal and…