Solution Architect - Customer Success

Does shaping the future of Apple products and influencing how millions of customers experience innovation every day sound exciting?

We are the Hardware Engineering Ops ECAD Customer Success Team, and we work hand in hand with Apple's Engineers to help deliver the best products! We are responsible for training, educating and advancing the best CAD design environment for hardware design teams. We are seeking a highly motivated and experienced ECAD Workflow & Solutions Architect to be the strategic partner and technical expert for our hardware design community.

This isn't just about support; it's about advancing hardware design at Apple, driving efficiency, innovation, and the seamless adoption of innovative technologies, including Artificial Intelligence and Machine Learning, across our ECAD workflows.

Come join our team!

This position will focus on architecting, optimizing and advancing workflows for our electrical and mechanical design teams. We are looking for someone who always strives to learn something new, is a self-starter who can work independently with high levels of success and is excited about solving new challenging problems with innovative solutions.

• Act as a primary point of contact and trusted advisor for hardware engineers and PCB designers, providing guidance and solving complex workflow and tool-related challenges.
• Work hand-in-hand with design teams to understand their unique needs, identify problems, and translate them into actionable solutions.
• Champion standard processes in ECAD design, data management, and collaboration, ensuring consistency and excellence across projects.
• Collaborate cross-functionally with design teams, IT, and tool developers to define, design, and implement next-generation ECAD workflows and tooling requirements.
• Proactively seek opportunities for automation, optimization, and efficiency gains throughout the entire ECAD design lifecycle.
• Drive the integration of the latest Artificial Intelligence and Machine Learning (AIML) technologies into all aspects of our ECAD processes. This includes exploring and implementing solutions for design rule checking, component selection, layout optimization, data analysis, predictive modeling, and more.
• Contribute to the strategic roadmap for ECAD tools and infrastructure, advocating for solutions that meet both current demands and future innovation goals.
• Evaluate new technologies and industry trends, assessing their potential impact and fit within Apple's unique design environment.

• Bachelors in Computer Science or Electrical Engineering
• 3+ years of hands-on experience in ECAD design, PCB layout, DFM, or a related hardware engineering field.
• Expertise with industry-standard ECAD tools (e.g., Cadence Allegro/OrCAD, Mentor Graphics Xpedition, Altium Designer) and associated design flows.
• Exceptional problem-solving, analytical, and diagnostic abilities, with a curiosity for translating complex technical issues into clear, actionable solutions.
• Outstanding communication, presentation, and interpersonal skills, with the ability to build positive relationships and influence partners at all levels.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities with a high degree of autonomy.

• Demonstrated interest, coursework, or practical experience in Artificial Intelligence, Machine Learning, or data analytics applied to engineering workflows. A foundational understanding of relevant algorithms and methodologies is highly desirable.
• Experience as a solutions architect, workflow consultant, or technical lead in an ECAD-focused role.
• Outstanding communication and presentation skills, written and verbal, to all levels of an organization
• Familiarity with PLM/PDM systems and version control (e.g., Git).
• Understanding of cloud computing principles and their application in engineering environments.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Apple accepts applications to this posting on an ongoing basis.