Instructional Support and Training Specialist

Overview

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Instructional Support and Training Specialist
Job Title: Training & Dev Specialist V
Agency: Health & Human Services Comm
Department: CTD
Posting Number: 13035
Closing Date: 02/06/2026
Posting Audience: Internal and External
Occupational Category: Education Training and Library
Salary Group: TEXAS-B-23
Salary Range: $5,098.66-$6,500.00
Pay Frequency: Monthly
Shift: Day
Telework: Eligible for Telework
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Job Location City: AUSTIN
Job Location Address: 909 W 45TH ST #633 BLDG 3
Other Locations: Austin;
Abilene;
Big Spring;
Brenham;
Corpus Christi;
Denton;
El Paso;
Harlingen;
Kerrville;
Lubbock;
Lufkin;
Mexia;
Richmond;
Rio Grande City;
Rusk;
San Angelo;
San Antonio;
Terrell;
Vernon;
Waco;
Wichita Falls
MOS Codes: ,,,,,,,,,
,,,,Z,120X,121X,18Z,19Z,35Z,38FX,3F2X1,47A,47C,47D
47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0,82A0
83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI
20,YN

The Health and Specialty Care System (HSCS) serves 24 facilities across Texas with approximately 23,000 employees who provide or support care for individuals with mental illnesses or intellectual disabilities. HSCS Competency, Training, and Development (CTD), part of Staff Support Services (SSS) in the Business Operations Unit, supports facility CTD departments by providing in‑person, virtual, and hybrid training; developing and maintaining training curriculum;

providing guidance aligned with state and agency policies; managing training data; certifying facility instructors; and facilitating division‑wide training initiatives.

The Instructional Support and Training Specialist delivers exceptional customer service to HSCS facilities by maintaining training data, supporting content development, organizing learning resources, and providing instructor‑led training. The role may also coordinate CTD projects and support division‑wide training programs. This position requires strong communication skills, attention to detail, ability to analyze data, and experience working in an in-patient psychiatric or behavioral health setting.

Candidates must be able to work independently and collaboratively while demonstrating a strong commitment to evidence‑informed training practices and continuous improvement.

• Develops and refines instructional content by drafting, formatting, and proofing training materials to ensure clarity, grammatical accuracy, visual appeal, and consistency with instructional design standards. (20%)
• Maintains and updates training records, identifies and resolves data discrepancies, and anticipates barriers that may impact facility training compliance. (20%)
• Collaborates with instructional designers to ensure training content is engaging, aligned with objectives, and consistent with adult learning principles and instructional design best practices. (15%)
• Reviews and evaluates training and curriculum to identify challenges, recommend improvements, and support continuous quality enhancement. (15%)
• Delivers instructor‑led training sessions (in‑person, virtual, or hybrid), adapting instruction to learner needs, facilitating active engagement, and ensuring knowledge retention. (10%)
• Organizes data reports and training resources to promote efficient workflows and provide high‑quality customer service to HSCS facilities. (10%)
• Maintains current knowledge of relevant laws, rules, policies, procedures, and industry best practices related to HHSC/HSCS training…