IT Trainer and Instructional Designer

Overview

The IT Trainer and Instructional Designer is responsible for creating and providing comprehensive training, documentation, and support to enterprise staff, focusing on non-clinical technology and business software applications. This role encompasses the entire lifecycle of training content: from creating, designing, and developing to delivering and managing content. Key responsibilities include facilitating technical training for new hires, conducting user training during system changes, upgrades, and new implementation.

This role offers educational support for enterprise software applications and evaluates the effectiveness of training sessions to ensure successful user adoption. The role requires proficiency with eLearning tools, strong facilitation and presentation skills, excellent customer service, and the ability to work collaboratively and autonomously. The IT Trainer and Instructional Designer must be adept at transforming complex concepts into clear and engaging learning content, considering various learning styles and delivery methods.

Essential Functions

• Responsible for the entire lifecycle of training content, materials, and resources. Including requirements solicitation, design, development, peer reviews, publication, delivery/facilitation, maintenance, management, qualitative, and value analysis.
• Define clear learning objectives and outcomes for each learning experience, ensuring alignment with the learner’s needs and organizational goals.
• Consider various learning styles and the best delivery method for the training (in-person, virtual, documentation, recorded training). Travel between clinics and offices located throughout Travis, Bastrop, and Williamson counties as needed.
• Utilize eLearning authoring tools, graphic design software, and multimedia applications to create visually appealing and interactive learning content.
• Work closely with subject matter experts to develop and update application training materials, ensuring content relevancy and accuracy.
• Contribute to the continuous improvement of design standards and guidelines. Review learning materials for consistency, ensuring each resource follows design standards.
• Facilitate training sessions, ensuring active participation, effective learning, and audience engagement. Create compelling narratives and scenarios to contextualize the training content and make it relevant to the learner.
• Coordinate logistics for training sessions, including scheduling and participant communication.
• Utilize standardized department tools and software systems to manage and report on progress and productivity.
• Measure learner progress, knowledge retention, and effectiveness of training through formative and summative evaluation methods. Analyze data to refine learning materials and improve end-user outcomes.
• Maintain relevant expertise in the operation and application of various enterprise software applications.
• Support all phases (from inception to completion) of software application implementation by providing expert training guidance to the project and/or implementation teams.

• Experience creating various types of documents such as user guides, manuals, and self-service help articles. Training and instructional design experience.
• Experience with instructional design models (e.g., ADDIE, SAM)
• Experience using e-Learning authoring tools and multimedia applications.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Excellent customer service, organizational, interpersonal, and communication skills.
• Project management skills with the ability to manage multiple priorities and deadlines effectively in a fast-paced, technical environment.
• Demonstrate flexibility and ability to accept changes.
• Able to work professionally and collaboratively in a team-based healthcare delivery setting.
• Able to work autonomously to design and deliver effective training materials and resources.
• Self-learner with the ability to easily learn new software.
• Ability to transform complex concepts into clear and engaging learning content.
• Analytical mindset with the ability to interpret data to inform learning strategies.
• Ability to teach different kinds of learners in different methods (remotely, in-person, classroom style, one-on-one, etc.).

High School Diploma and 6 years of relevant work experience in designing e-learning content, training, and end-user training for enterprise software applications

Bachelor’s degree in Instructional Design, Education, IT, Computer Science, or other related degrees

4 years experience designing e-learning content and facilitating training. 1 year experience designing, developing, and delivering end-user training for enterprise software applications

ITIL 4 Foundations Within 6 Months Required