User Experience Researcher

Flo Sports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series.

We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motor sport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

This role will be part of a small, dedicated UX Research team.

You will get a lot of variety and see a lot of impact. We cover 25 sports and have products for web, mobile, and connected TV. This is an opportunity to investigate a wide range of users in multiple verticals using a varied set of methodologies and to do research that directly impacts users and products and results in real, tangible changes.

You will perform Research Ops like updating the UXR CRM and recruiting for your studies. You will do primary research. You will archive work in the UXR Repository. You will write reports and deliver them to stakeholders.

You will perform both generative and evaluative research. Activities will be both moderated and unmoderated, as appropriate. Generative activities may include interviews for persona and journey map development, longitudinal diary studies, card sorts, tree tests, etc. Evaluative activities may include baseline studies of existing products and iterative validation of new and improving products. Eventually, you may be conducting onsite contextual inquiries at locations ranging from dirt race tracks to cheer competitions.

All research source material and reports will live in a tagged repository.

Research is part of the Research & Design department. You will collaborate directly with designers on both validating designs and informing designs with generative research. You will be part of a team of User Researchers who collaborate on study design, method selection, repo maintenance, and Research Ops.

On the quantitative side, you may help analyze behavioral analytics, design and interpret surveys, and interpret and present quantitative results from unmoderated usability studies.

• Plan and conduct iterative usability tests

• Contribute to Research Ops like recruiting and scheduling participants

• Contribute to the research repository

• Execute research activities, including interviews, moderated product baselines, unmoderated studies, analysis and tagging of interviews, crafting reports

• Analyze behavioral analytics data

• Knowledge of quantitative and qualitative research methods

• 1-3 years of experience in UX research

• Excellent presentation skills

• Bachelor’s degree in relevant field

• Relevant portfolio

• Comfort with ambiguity

• Willingness to travel

• Master’s degree in relevant field

• Experience with a research repository system like Enjoy
  
  HQ, Dovetail, Condens, Aurelius, etc.

• Experience with UX research platforms and tools like Maze, dscout, Optimal Workshop, Lookback, User Zoom, etc.

• Experience with behavioral analytics platforms like Mixpanel, Pendo, Heap, Amplitude, etc.

• Experience with Figma

• Awareness of Agile and how to work in an Agile system

• Experience with both B2C and B2B research studies

Flo Sports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment…