Accounts Receivable Specialist

Forest Family Dentistry is a privately owned general dentistry practice that opened in 2013 with 5 locations throughout the Austin area.

• Forest Family Dentistry is seeking an experienced Accounts Receivable Specialist to join our team. The ideal candidate will have working knowledge of dental insurance, patient A/R and Open Dental. The perfect candidate will be able to audit insurance claims, post insurance payments, follow up on outstanding balances, and work with patients to resolve payment issues, while maintaining the core values of FFD and delivering outstanding customer service.

• Work closely with the Accounts Team and Revenue Cycler Manager to meet goals and improve Accounts Receivable metrics.
• Post insurance payments (EFT's and Checks) and patient payments accurately in Open Dental.
• Verify new or existing insurance plans to provide accurate estimates
• Review patient accounts regularly to identify overdue balances and aging accounts.
• Communicate with patients to explain account balances, insurance coverage, and outstanding amounts while maintaining a positive rapport and minimizing conflicts.
• Send billing statements.

• 1+ years of experience in dental preferred.
• Experience with billing, accounts receivable, or related roles, with a strong understanding of dental insurance and payments.
• Ability to work independently and as part of a team.