Treatment Coordinator

Overview

Austin Orthodontic Arts is seeking a reliable and friendly Treatment Coordinator to join our dedicated team of dental professionals. Our practice is recognized for offering the community a comprehensive range of services utilizing state-of-the-art technology and a modern approach. The ideal candidate for this role possesses a keen eye for detail and thrives in a fast-paced environment. If this sounds like you, submit your application today!

Schedule

• Full-time
• Monday through Thursday
• Rotating Fridays

Benefits and Perks

• Monthly and Year-End bonus opportunities
• Medical, dental, vision, and life insurance
• PTO and paid holidays
• 401(k) options
• Fun work culture

Key Responsibilities

• Employee Standards
  • Model outstanding patient service, written, verbal, and other communication skills
  • Team focused with willingness to answer phones, schedule appointments, make payments, and provide excellent customer service for all patients.
• New Patient Experience
  • Take new patient phone calls
  • Follow up on new patients and referrals that have not been scheduled
  • Conduct new patient consultations alongside the doctor
  • Build rapport and establish trust with patients and parents
  • Explain diagnosis and treatment options clearly and confidently
  • Answer clinical and financial questions accurately
    
    Address objections with empathy and professionalism
  • Present fees, payment plans, insurance estimates, and financing options
  • Ensure financial agreements are signed and properly documented
  • Track and follow up on pending treatment based on the practice’s preferences
• Recall Program
  • Schedule all pending recall appointments
  • Follow up on Recall appointments that have not been scheduled
  • Conduct Recall Ready appointments alongside the doctor with all notes mentioned in the New Patient Experience Section
• Performance & Metrics
  • Participate in growth strategy meetings
  • Identify barriers to acceptance and suggest improvements
  • Monitor and report:
    • Case acceptance rate
    • Go-Ahead Rate
    • Average Down Payment
    • Obs Return Rate
    • Pending treatment follow-up success
• Additional Duties
  • Coordinate with other practices for new patients who need care outside of our office
  • Participate in a marketing committee and take an active role in referral doctor marketing
  • Back up Scheduling Coordinators if needed.
  • Shared insurance verification duties

Qualifications

• 2+ years in orthodontics (TC experience is a plus)
• Strong understanding of orthodontic treatment types
• Confidence in discussing treatment fees
• Excellent verbal skills
• Organized and detail-oriented
• Experience with orthodontic software (experience with iTero, Ortho2 Edge, and Solventum is a plus)