AML Compliance Specialist

Position: AML Compliance-36582

Location: Austin, TX,78701

Pay: 18.00 HR

Shift: Day shift

AML Compliance is responsible for researching and resolving disputes submitted to our client’s customer Service department. This includes but is not limited to handling inbound or outbound calls from / to Our client’s customers, CSII level Agents, or other individuals throughout the Company in order to assist in resolving a customer issue. Bilingual / Spanish helpful.

• Resolve calls on the Dispute line regarding charge backs (disputes)
• Process disputes by researching claims, entering data in multiple databases, and contacting customers regarding the disposition of claims
• Issue adjustments for refunds and / or charges
• Assist Team Leaders and Managers as necessary
• Special projects as assigned, to include working with Risk Management / Compliance Department on needs for , ACH Processing, etc.
• Identify opportunities for process improvements in customer service that lead to higher standard of service for our client’s customers. This includes tracking claims and calls to the Dispute team to identify trends and provide 180 degree feedback to trainers, team leaders or other appropriate individuals
• Assist with training as needed

• Two years’ experience in Customer Experience; call center environment and / or charge-backs experience preferred
• High aptitude for resolving customer issues on a first call basis
• Excellent communication skills both written and verbal
• Positive / helpful attitude with both internal and external customers
• Professional demeanor
• Strong math skills
• Proficient in MS Word, Excel and Access
• Bilingual in Spanish a plus