Client Services Representative

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Applicants must submit their resumes and fill out an application by clicking this link Apply Here.

All work begins remotely on April 27, 2026, with the expectation to transition to a full‑time in‑office role.

In‑Office

Location:

2013 S Lamar Blvd, Austin, TX 78704.

Shift: Monday–Friday.

• 6:00 AM – 2:30 PM (PST)
• 8:00 AM – 4:30 PM (CST)

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join as a Wellness Plan Specialist. The role requires an ability to work independently and with a team.

• Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals.
• Handle wellness plan communications and renewals.
• Effective written and verbal communication with strong closing skills.
• Educate clients on animal preventive care including vaccines, lab testing, dentistry.
• Schedule veterinary appointments using AVImark.
• Review and update client, patient, and accounting software.
• Collect payments on outstanding debt.
• Diagnose and troubleshoot to provide solutions.
• Accurately complete document updates each shift.
• Work independently in a friendly and supportive environment.
• Provide excellent client service and telephone etiquette.
• Achieve performance goals.
• Coach and provide feedback to our supported sites.
• Other duties and projects as assigned.

• High school diploma.
• 5+ years in call center or office setting.
• Excellent client service experience.
• Professional work ethic.
• Accurate, detail‑oriented multitasker.
• Basic math skills.
• Proficient with Microsoft Office and Excel.
• Time‑management and problem‑solving skills.
• Ability to overcome objections.
• Adaptability to changing environment.
• Goal‑oriented and highly motivated.
• Must be able to work at a computer for long periods.

• Experience with wellness plans.
• Veterinary or healthcare background.
• AVImark Practice Management System.
• Cornerstone/Idexx Petly Software.
• CXOne Contact System.
• Smartsheet.
• Quick Base.
• 1–2 years of accounts receivable or collections experience.
• Windows PC applications.
• 40+ WPM typing speed.
• Bilingual – a plus.

Full‑time position with a competitive benefits package and incentives offered. Training provided.

• The base hourly range for this position is $16–$20. Pay is determined by role, level, location, and other factors. The position is also eligible for a periodic bonus.

National Veterinary Associates offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. For positions based in Colorado, the company provides paid sick and safe leave and public health emergency leave in accordance with local requirements.

National Veterinary Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to local hiring regulations, we will consider qualified applicants, including those with arrest and conviction records, in a manner consistent with applicable regulation.