Make It Center Assistant

Position: Make It Center Assistant I (Hourly)
Job Posting Closing Times:
Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.

- AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

* Values intellectual curiosity and innovative teaching

* Is attracted by the college's mission to promote equitable access to educational opportunities

* Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

* Focused on student academic achievement and postgraduate outcomes

* Welcomes difference and models respectful interaction with others

* Engages with the community both within and outside of ACC

Job Posting

Title:

Make It Center Assistant I (Hourly)

Job Description

Summary:

To support the planning and implementation of operations, programs and events, technologies, and experiences within the Make It Center (MIC). The person in this position will serve in a role that best fits their strengths in one of the following engagement areas (see below for area-specific descriptions, duties, and tasks):

1. Operations & Guest Experience

2. Programming & Events

Job Description:

Description of Duties and Tasks

* Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.

* Provide support and front-line customer service for visitors to the MIC and community or college events designed to promote the MIC.

* Participate in special projects, programs, events, and tours as needed.

* Test, support, and provide feedback about user experience related to supplies, technology and equipment, and products in the MIC.

* Answers inquiries, provides information, and resolves or communicates problems or concerns related to programs and events, guest experience, space use, services, and equipment within the MIC.

* Uphold college policies and procedures related to MIC operation, programs, and service delivery.

* Serves as an Ambassador of the MIC to promote the MIC to students, faculty, staff, and external community members.

Area-specific Description of Duties and Tasks

Operations & Guest

Experience:

The person in this role will deliver front-line customer service and support to facilitate an engaging experience for all guests. They will also assist with space set-up and event support, provide tours, check-in and guide guests, engage guests with exhibits in the MIC, and ensure that the service, functions, and operations support the Make It Center's vision, mission, and goals. Area-specific duties and responsibilities include:

* Supports the daily operations of the Make It Center (MIC), including opening and closing the space, ensuring that operational and customer service standards are met and exceeded. This includes serving guests, maintaining and supporting the use of equipment, setting up spaces for various events and programs, and facilitating a welcoming and engaging guest experience.

* Maintains facilities to ensure a clean and safe environment for all guests.

* Performs clerical and data entry support for reporting and planning purposes, such as utilization reports, guest satisfaction, equipment condition, and staffing coverage needs.

* Maintains inventory of MIC equipment, displays, and demonstrations.

Programming & Events:

The person in this role will help the Make It Center team design, evaluate, and implement engaging experiences for all guests and provide support in opening the MIC to the community. They will facilitate activities and events for experiences such as field trips, camps, student and community engagement programs, and various career exploration-related events. Area-specific duties and responsibilities include:

* Supports the daily programming of the Make It Center (MIC). This includes setup and teardown, serving guests, maintaining and supporting the use of equipment, and facilitating a welcoming and engaging guest experience.

* Assists staff in the fabrication and creation of program items with the MIC's maker technologies.

* Assists staff with troubleshooting and maintaining MIC's maker technologies.

*…