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Escalation Specialist: AI-Driven ; Hybrid
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-03-05
Listing for:
Russell Tobin
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading global company in Austin is seeking a Support Specialist II to be the primary escalation point for complex payments issues. The role involves collaborating with Product and Engineering teams to resolve challenging customer cases and improve automatic support through AI. Candidates need at least 3 years in customer support and strong analytical skills. The position offers hybrid work flexibility and comprehensive benefits including healthcare, 401(k), and employee discounts.
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