Service Desk Specialist; Hybrid, Austin

Help us change the way the world parks. Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Flash is looking for a Service Desk Specialist. The Service Desk Specialist is essential for handling complex issues, serving as a critical escalation point for urgent and/or complex issues. This role requires thorough information gathering based on the urgency and priority of each case before escalation to senior resources.

The Service Desk Specialist candidate will be successful if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems. This person is customer‑service oriented with a strong sense of urgency and is comfortable in a fast‑paced environment.

At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Engineering team, you’ll work with cutting‑edge technologies, drive meaningful product improvements, and contribute to a customer‑first culture in a dynamic, fast‑growing company.

Location:

Austin office;
Hybrid – 3 days in the office
Travel: 0%
Shift: Mon‑Fri 11‑8pm

• Answer customer phone calls & emails, assist customers with a variety of issues including basic and advanced software and hardware troubleshooting.
• Accurately document & record customer calls and events (call receipt, documentation entry, tracking, follow‑up, escalations and reporting, shipping and dispatch requests) in Flash’s ticketing system (Freshdesk).
• Handle escalations either assigned directly or from the queue priority.
• Answer questions in Slack, both DM and in channels.
• Backlog/ticket cleanup: close old waiting tickets, follow up on open dispatches.

• Exceptional communication and soft skills.
• Experience with troubleshooting methodologies and quality testing.
• Prior help desk or call center experience required.
• Documentation skills.
• Decision‑making and time management.
• Experience in support ticketing software.
• Working knowledge of LAN/WAN networks.
• Ability to work diligently and utilize problem‑solving to fix issues and ensure functionality.
• Ability to read, write, speak, and understand English in a business environment.
• Comfortable with working autonomously and self‑motivating.
• Reliability, accountability, responsibility, and a team player attitude.

• At least 2+ years of client‑facing technical support experience.
• High school diploma or equivalent.

Salary: $52,000.00 – $67,000.00/year. Final salary will be determined based on the candidate’s skills and experience level.

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and flexible work environment.
• Opportunities for professional growth and development.
• Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively‑led people, and to develop the best products, services, and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.