Customer Service Rep

We are a national staffing firm and are currently seeking a Customer Service Representative (onsite). This position is located in Austin, TX (78735).

• Pay rate up to $20/hr based on experience
• This is an onsite role.
• 3+ months contract - (potential to extend or convert based on performance & budget).
• The Client Support Specialist is responsible for answering phone calls and email requests for client account maintenance, assisting with invoice inquiries and payments, data entry and miscellaneous administrative tasks as assigned. Since this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication and problem-solving skills.
• Provides support to internal and external clients on technical and product specific issues.
• May provide remote technical and application support to customers, by phone, email, chat and/or remote system access.
• Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support.
• Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks.
• Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application.
• Contributing subject matter expertise to ensure customer satisfaction and organizational success; maintaining performance standards and representing
• Demonstrates solid knowledge of application, product, and services
• Provides support and troubleshooting of application to both internal teams and external customers via telephone, live online chat and email
• Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)
• Effectively communicates to internal and external clients and records concise documentation of cases
• Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise
• 2 years of customer service/support or related experience

If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at .