Customer Service Representative

Job Description

Customer Service New Associate, L13

Location:

Austin, TX

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

The Customer Service New Associate will:

* Provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions.

* Assist with problem resolution, as needed.

* Respond to phone inquiries in a prompt, courteous and concise manner.

* Document all encounters in clear and concise online logs.

* Transfer callers to other Call Center units as needed.

* Meet individual performance standards.

* Perform other duties as may be assigned by management.

* Attain and maintain strict required attendance and performance metrics.

Qualification

Basic Qualifications:

* Minimum of 6 months of customer service experience

Preferred Qualifications:

* Six months' Medicaid experience

* Microsoft Office experience

* Effective at multi-tasking

Professional

Skills:

* Eagerness to contribute in a team-oriented environment

* Ability to work creatively and analytically in a problem-solving environment

* Desire to work in an information systems environment

* Good communication (written and oral) and interpersonal skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 03/28/2026 Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range California $20.58 to $34.38 Cleveland $19.04 to $27.50 Colorado $20.58 to $29.71 District of Columbia $21.88 to $31.63 Illinois $19.04 to $29.71 Maryland $20.58 to $29.71 Massachusetts $20.58 to $31.63 Minnesota $20.58 to $29.71 New York $19.04 to $34.38 New Jersey $21.88 to $34.38 Washington $21.88 to $31.63

Locations