Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Austin - TX

Location Address Austin, TX 78729

At Michele Warren - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide
  , making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

$37,000.00 - $40,000.00 per year

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.