Front Counter Customer Service Rep Print Shop

Benefits

• Company parties
• Employee discounts
• Paid time off

Front Counter / Customer Service Representative

📍 Global Printing Solutions, Austin Texas 🕓 Full-time | On-site

About Us:

Global Printing Solutions is a fast-paced, creative printing and sign company specializing in custom graphics, signage, banners. We pride ourselves on exceptional customer service, high-quality products, and quick turnaround times. We’re looking for a friendly, organized, and detail-oriented Front Counter Representative to join our team!

As the first point of contact for customers, you’ll play a key role in providing excellent service, processing orders, and ensuring smooth communication between customers and our production team. You’ll help customers with ringing up their orders, quotes, design requests, and order tracking while maintaining a professional and welcoming front counter environment.

• Greet and assist walk-in customers, answer phone calls, and respond to emails.
• Provide accurate quotes, process orders, and take payments.
• Communicate clearly with the design and production teams to ensure customer requests are met.
• Review artwork and order details for accuracy before production.
• Maintain an organized and clean front counter and showroom area.
• Handle customer inquiries, complaints, and follow-ups professionally.
• Learn about our products, materials, and services to provide knowledgeable recommendations.

• Prior experience in customer service, printing, signage, or a retail environment is preferred.
• Strong communication and organizational skills.
• Basic computer skills (Microsoft Office, email, POS systems). Knowledge of Adobe Suite and Acrobat is a huge plus.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude, reliability, and attention to detail.
• Experience with Adobe Illustrator, Photoshop, or print industry software is a plus (not required).

• Competitive hourly pay based on experience.
• Opportunities for training and advancement.
• Supportive, creative work environment.
• Employee discounts on printing and signage.

Please include with your resume a brief cover letter to let us know why you should be considered.

We can’t wait to meet our next great team member!