Customer Services Rep IV

Date:
Dec 30, 2025

Location:

AUSTIN, TX

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Customer Services Rep IV

Customer Services Rep IV

Dept of State Health Services

Vital Statistics

12338

06/30/2026

Internal and External

Business and Financial Operations

TEXAS-A-17

$4,012.83 - $4,012.83

Monthly

Day

Not Eligible for Telework

Up to 5%

Regular

Full time

Nonexempt

AUSTIN
1100 W 49TH ST (DHR)

MOS Codes: ,P,3F1X1,3F5X1,420A,42A,56M,68G,741X,PERS,RS,SN,YN,YNS

We are looking for enthusiastic, detail-oriented individuals looking to make a difference for the citizens of Texas. As a Customer Service Representative within the Department of State Health Services, Vital Statistics Section, your day will entail the production of vital records and the management of requests for these records. The Vital Statistics Section maintains vital records for the state of Texas, including birth and death certificates, marriage and divorce records.

We are looking for qualified, goal-driven, and self-motivated individuals wanting to become an essential part of our professional and dedicated teams.

Works under the direction of the Manager, with limited supervision and considerable latitude, in the interpretation of Texas Vital Statistics statutes, rules and regulations, and policies and procedures to review and determine the acceptability of customer applications for the issuance of Birth, Death, Marriage and Divorce and their amendments, using digital, paper, microfiche, and complex automated system applications.

Performs advanced customer service duties and coordinates customer service support within the Vital Statistics Section (VSS) framework. Evaluates processes and procedures for serving customers to ensure effective public services. Serves as a primary contact for VSS, and resolves highly complex customer service problems, using concise accurate vital statistics terminology, to customers via direct contact, e‑mail, or telephone concerning their applications. Develops and conducts training on examining and processing Vital Statistics applications, and customer communications.

Maintains confidential record keeping and filing systems pertaining to customer applications according to Vital Statistics Section records retention policy.

• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
• Interpret Texas Vital Statistics statutes, rules, regulations, policies, and procedures to approve routine and complex customer applications for the issuance or amendment of vital records.
• Ensure compliance with Vital Statistics procedures (regarding indexing of vital records and the use of complex automated system applications and systems) through work, training, and review of team production.
• Coordinate and review the input, retrieval, document production, and other related tasks to ensure accuracy of processing into the Texas Electronic Vital Events Registrar (TxEVER) system.
• Perform advanced customer service duties and coordinate customer service support within VSS.
• Evaluate processes and procedures for serving customers to ensure effective public service.
• Provide direct customer service for the fulfillment of vital records requests and the resolution of grievances.
• Determine acceptance or rejection of customer applications and provide professional correspondence.
• Interpret and explain Texas Vital Statistics statutes, rules, regulations, policies, and procedures for customers and stakeholders.
• Investigate customer inquiries concerning…