Service Desk Specialist

Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Flash is looking for a Service Desk Specialist. The Service Desk Specialist is essential for handling complex issues, serving as a critical escalation point for urgent and/or complex issues. This role requires thorough information gathering based on the urgency and priority of each case before escalation to senior resources.

• Answer customer phone calls & emails, assist customers with a variety of issues, including basic and advanced software and hardware troubleshooting
• Accurately document & record customer calls and events (call receipt, documentation entry, tracking, follow-up, escalations, reporting, shipping and dispatch requests) in Flash’s ticketing system (Freshdesk)
• Handle escalations either assigned directly or from the queue priority
• Answer questions in Slack, both DM and in channels
• Backlog/ticket cleanup: close old waiting‑on tickets, follow up on open dispatches

• Exceptional communication and soft skills
• Experience with troubleshooting methodologies and quality testing
• Prior help desk or call center experience (required)
• Decision‑making and time management skills
• Experience in support ticketing software
• Working knowledge of LAN/WAN networks
• Ability to work diligently and utilize problem‑solving to fix issues and ensure functionality
• Ability to read, write, speak, and understand English in a business environment
• Comfortable with working autonomously and self‑motivating
• Reliability, accountability, responsibility, and a team player

• At least 2+ years of client‑facing technical support experience
• High school diploma or equivalent

Final salary will be determined based on the candidate’s skills and experience level.

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development

• Location: Austin office;
  Hybrid – 3 days in the office
• Travel: 0%
• Shift: Mon‑Fri 11‑8pm

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allowing us to attract creatively‑led people and develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.