Customer Account Representative

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to empowering talent through innovation, strategy, and impactful learning experiences. We work at the intersection of creativity and performance, helping brands communicate effectively while fostering professional growth within our team. At Skillbridge Academy, collaboration, ambition, and continuous improvement define our culture.

We are seeking a confident and customer-focused Customer Account Representative to join our Austin team. This role plays a vital part in maintaining strong client relationships, ensuring account satisfaction, and serving as a trusted point of contact for our customers. The ideal candidate is professional, organized, and motivated to deliver exceptional service while contributing to the company’s continued growth.

• Serve as the primary point of contact for assigned customer accounts
• Maintain clear, professional, and timely communication with clients
• Understand client needs and provide appropriate solutions or guidance
• Manage account information accurately and efficiently
• Coordinate internally to ensure smooth service delivery
• Resolve inquiries and concerns with a solutions-oriented approach
• Build long-term relationships that promote customer loyalty and trust

• Strong communication and interpersonal skills
• Professional attitude with a customer-first mindset
• Ability to manage multiple accounts and priorities effectively
• Detail-oriented with strong organizational skills
• Comfortable working in a fast-paced, team-driven environment
• Motivated to learn, grow, and develop professionally

• Competitive salary ($57,000 — $62,000 per year)
• Clear growth opportunities and career advancement pathways
• Ongoing skill development and training support
• Collaborative and professional work environment
• Stable full-time position with long-term potential
• Exposure to account management and client relationship development