Customer Service Officer

Overview

Beloform Craft is a growing company dedicated to delivering high-quality promotional solutions that strengthen brand presence and customer engagement. We pride ourselves on professionalism, collaboration, and continuous development, creating an environment where motivated individuals can grow and build long-term careers.

We are seeking a dedicated and articulate Customer Service Officer to serve as a key point of contact between the company and our clients. This role is essential in ensuring clear communication, timely resolution of inquiries, and a consistently positive customer experience. The ideal candidate is organized, solution-oriented, and comfortable handling multiple interactions with professionalism and discretion.

• Respond to customer inquiries in a timely, accurate, and professional manner
• Provide clear information regarding services, processes, and next steps
• Resolve issues efficiently while maintaining a high standard of service
• Document interactions and maintain accurate records
• Coordinate with internal departments to ensure customer needs are met
• Uphold company standards, policies, and communication guidelines

• Strong verbal and written communication skills
• Professional demeanor with a customer-focused mindset
• Excellent organizational and time-management abilities
• Ability to work independently and collaboratively
• Problem-solving skills with attention to detail
• Comfortable using standard office and customer management tools

• Competitive salary ($49,000 – $52,000 per year)
• Growth opportunities within a stable and expanding company
• Supportive and professional work environment
• Ongoing skill development and internal training
• Consistent full-time schedule