Bilingual Customer Service Representative

• Contract

Established in 1995 and headquartered out of Southfield, MI, w3r Consulting is a national leader in technology consulting. We work tirelessly as a staffing firm to connect top talent to premier organizations across America while simultaneously helping corporations identify and maximize their business objectives and processes to ensure optimal success.

Operating out of 5 states currently, and expanding our consultant and client base daily, we realize building relationships are critical to the success of w3r. We value our relationships with our clients as much as we do with our employees and our business partners. These relationships are based on mutual interest, and create added value for all parties involved. Our low turnover, combined with our long-lasting relationships serve as a true testament of our strengths.

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"The HIPP/IPPA Customer Service Representative (CSR) will take inbound calls from clients and potential clients on a daily basis. In addition other function duties will be required including check processing and insurance examination. The CSR will also perform other duties as assigned.

Take inbound calls from clients

Function based processes

Accurately enter case notes into PIER database

Maintain quality score of 97 or better

Special research

Perform other duties as assigned

Observe professional standards of conduct, including attendance, professional behavior, and dress code.

At least 1 year of experience in a call center environment is a must.

All your information will be kept confidential according to EEO guidelines.