Customer Success Manager

About CAMP Systems

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

We are looking for a Customer Success Manager (CSM) who understands the challenges and opportunities that our customers face and is excited to coach them to positive outcomes, with their CORRIDOR solutions! Through close partnerships, superior guidance, and interdepartmental collaboration, CSMs partner with customers to help them define goals that align with Continuum's capabilities to help them accomplish their objectives. CSMs engage with customers to drive adoption of our solutions and realize value by exploring their needs and guiding them through an action-based success plan.

If you're a self-directed, collaborative, detail-oriented problem-solver... and able to become a trusted advocate and go-to resource for our clients, we want to meet you!

• For assigned customers, establish clear customer retention and growth goals and work your customer points of contact and their executives to define and drive continuous improvement plans around the optimized use of their CORRIDOR software.
• Assist customers with configuring, training, and navigating their CORRIDOR software environment using recommended best practices with an understanding of the client's business processes, so they get the most value from their CORRIDOR experience and their relationship with Continuum.
• Manage the backlog of client-specific issues, concerns and projects ensuring that status and progress are monitored and communicated to both the client and appropriate CAMP teams via regular status reports.
• Seek to promote the value of CORRIDOR and upsell services and products with brand image and promoting value through an excellent customer experience.
• Review customer support requests, complaints and concerns, other feedback, and customer telemetry to seek to improve all aspects of the customer experience with CORRIDOR.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Maintain an in-depth understanding of CORRIDOR products and our services, assist customers with questions and suggest the best products for their needs.
• Facilitating interdepartmental collaboration to expedite customer goal attainment.
• Develop and apply new processes to improve customer health, increase retention, and mitigate risks.
• Conducting regular customer business reviews to demonstrate the value of CORRIDOR software and to celebrate our customer's successes.
• Programmatically capture customer needs and behaviors to fuel Continuum's customer-obsessed decision making, product innovation, and continuous improvement.
• Other duties as assigned.

• Technical skills required, as they relate for the configuration of an ERP solution such as CORRIDOR in an enterprise work environment such as our customers.
• Accountability and strong organizational skills are essential.
• Ability to project manage, establish milestones and keep all Continuum and customer team members on task without creating a negative work environment internally and with the customers.
• Experience analyzing customer usage and support data to identify the high leverage items each customer company should be focused on to get the most value.
• Ability to maintain a high level of professionalism to…