Travel Support Executive; Voice

Job Summary

Jet Blue is seeking a dynamic Travel Support Executive (Voice) to join our customer service team. This role is ideal for individuals who are passionate about providing exceptional travel experiences and possess strong communication skills. As a Travel Support Executive, you will be the first point of contact for our customers, assisting them with flight inquiries, bookings, changes, and problem resolution.

This position offers an exciting opportunity to work with a leading airline in a collaborative, customer-focused environment.

• Handle inbound customer calls efficiently, addressing inquiries about bookings, schedules, cancellations, and loyalty programs.

• Assist customers with ticket reservations, flight changes, refunds, and other travel-related services.

• Provide accurate information regarding airline policies, promotions, and services.

• Resolve customer complaints professionally, ensuring a positive customer experience.

• Maintain detailed records of customer interactions and transactions using company systems.

• Collaborate with internal teams to ensure seamless service delivery.

• Meet individual and team performance targets, including call quality, response time, and customer satisfaction metrics.

• Excellent verbal and written communication skills in English.

• Strong problem-solving skills with the ability to remain calm under pressure.

• Basic computer proficiency and familiarity with CRM or call management systems.

• Customer-focused mindset with attention to detail.

• Ability to adapt to a fast-paced, dynamic work environment.

• Minimum 1–2 years of experience in customer service, travel support, or airline operations is preferred.

• Previous experience in voice support or call center environments is a plus.

• 5 days a week, Monday to Friday (specific shift timings may vary).

• Flexibility to work in rotational shifts, including weekends or holidays, if required.

• In-depth understanding of travel processes, airline booking systems, and ticketing procedures.

• Ability to multitask efficiently while maintaining high-quality service standards.

• Strong interpersonal skills to handle a diverse range of customer interactions.

• Quick learner with the ability to stay updated on airline policies and procedures.

• Competitive salary with performance incentives.

• Health and wellness benefits, including medical, dental, and vision coverage.

• Paid time off and leave policies in line with company standards.

• Opportunities for career growth and skill development within Jet Blue.

• Supportive and inclusive work culture fostering employee engagement.

Joining Jet Blue means becoming part of a team that values excellence, innovation, and customer satisfaction. You will have the opportunity to interact with travelers from around the world, develop your professional skills, and contribute to delivering outstanding travel experiences. Jet Blue is committed to employee growth, providing an environment where your career aspirations are supported and recognized.

Interested candidates are encouraged to submit their resume and a cover letter through Jet Blue's official careers portal or email application. Please highlight your customer service experience, communication skills, and enthusiasm for working in the airline industry. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.