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Customer Success Mgr./ CSM HelpDesk/Support Technical Support Customer Service Rep

Global AI-Driven CS Operations Lead

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Zendesk
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading customer service platform is looking for a Director/Principal of Customer Experience to implement AI-driven improvements that enhance the productivity of Customer Success Managers. This high-impact role focuses on leading global programs, integrating AI solutions, and delivering actionable insights to improve customer engagement. The ideal candidate will have over 10 years of experience in Customer Success and demonstrated abilities in program management and AI tools.

Competitive salary range is offered for this position.
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