Management Trainee - Customer Services

Overview

Management Trainee - Customer Services (Fresh Graduates). About Shop LC:
We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a team of approximately 450 people. Our products are sold through TV, our website, OTT, marketplaces, and social media. We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL). VGL Group is a publicly listed company with units in the UK and Germany, and has manufacturing and sourcing in India, China, Indonesia, and Thailand.

We are committed to protecting the environment and delivering joy through community support programs.

Our Your Purchase Feeds… program donates one nutritious meal to a school-going child for each item sold. The program has provided millions of meals and aims to distribute one million meals per school day by 2040. We pursue environmental stewardship, with solar-powered factories in India and LEEDS-certified facilities in the US.

As a Management Trainee / Customer Service Administrator, you will be at the heart of our customer experience operation. You will resolve inquiries, identify pain points, and use AI-powered tools to improve resolution speed and satisfaction. The role includes exposure to areas such as fraud review, chargeback handling, and working with cross-functional teams. This role is for someone who cares deeply about people and delivering more than what’s expected.

• Deliver exceptional, unreasonably hospitable service across all customer touchpoints.
• Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring KPIs such as CSAT, FCR, AHT, and ASA.
• Identify opportunities to delight customers beyond standard procedures and champion a culture of personalized service.
• Gain hands-on experience in core service functions including fraud review, chargeback handling, returns and cancellation analysis, and product and delivery-related concerns.
• Collaborate with departments like Operations, Sales, Finance and IT to resolve complex issues.
• Assist in training and fine-tuning AI tools (chatbot, CRM) by tagging feedback, analyzing gaps and suggesting improvements.
• Document and maintain customer records with accuracy using internal platforms.
• Support continuous improvement by sharing insights from customer feedback and refining workflows.

• Master's or Bachelor’s degree in Business, Communications, Information Systems or a related field.
• Strong communication and interpersonal skills.
• Passion for delivering exceptional service and solving problems empathetically.
• Interest in learning various aspects of business operations.
• Curiosity and comfort working with digital and AI tools.
• Highly organized and collaborative mindset.
• Eagerness to contribute to a high-impact, fast-paced environment.

• Full onboarding and training in customer service and AI tools.
• Hands-on exposure to omni-channel operations.
• Opportunities to lead projects that create surprise and delight moments for customers.
• Mentorship from leaders across departments.
• Career growth into customer experience, operations, sales or marketing roles.
• A supportive, inclusive and innovative work culture with a focus on excellence.