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Technical Support Customer Success Mgr./ CSM

Cybersecurity Customer Success Manager — ROI & Impact

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Critical Start
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A cybersecurity firm in Austin is seeking an experienced Customer Success Manager responsible for guiding customers through their post-sales journey, ensuring satisfaction with services offered. The successful candidate will work closely with customers, monitor their experiences, and collaborate with internal teams to improve service offerings. This role is perfect for a detail-oriented person with strong communication skills and experience in customer success tools like Gainsight and Salesforce.

A competitive salary and comprehensive benefits are included.
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