Customer Success Manager; CSM Touch Onboarding CS - OPS · Timisoara
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-01-22
Listing for:
Hyros, Inc
Full Time
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, CRM System -
Business
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System
Job Description & How to Apply Below
About the Role:
We seek a Customer Success Manager (CSM) – High-Touch Onboarding to ensure a smooth, tailored onboarding experience for key customers. You'll drive product adoption, address challenges, and set customers up for long-term success.
Key Responsibilities:- Lead high-touch onboarding, customizing plans to customer needs.
- Conduct training, workshops, and guide adoption.
- Build strong customer relationships, acting as a trusted advisor.
- Monitor key metrics and refine onboarding processes.
- Work cross-functionally to resolve onboarding challenges.
- Support retention and identify expansion opportunities.
- 3+ years in Customer Success, Onboarding, or Account Management (SaaS preferred).
- Strong customer relationship and problem-solving skills.
- Experience with CRM and analytics tools (e.g., Hub Spot, Intercom, Power BI).
- Excellent communication and technical acumen.
Skills:
- Data-driven decision-making and lifecycle optimization.
- Experience in marketing analytics, ad tracking, or attribution tools.
- Competitive salary and performance incentives.
- Flexible work options.
- Growth and professional development opportunities.
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