Customer Support Associate

We're looking for a people-first Customer Support Associate to manage customer communications and make sure we deliver on the promises we make

Hammer Media is the digital media company that represents Caleb Hammer and his You Tube Channels. We’ve also launched Dollar Wise, a financial health platform built to extend our impact beyond content. Dollar Wise gives users personalized tools and resources to improve their money habits and take control of their financial future.

Amassing over 2 million subscribers and over 3 billion views in 3 years, our hit show Financial Audit is one of the fastest growing channels on the internet. Dollar Wise leverages the insights and lessons from the show to provide practical tools and resources that empower people to build better financial habits.

Together, the Hammer Media brand and Dollar Wise platform are creating a powerful ecosystem for financial literacy, accountability, and long-term growth.

About the Role

We’re looking for a people-first, community-driven and organized Customer Support Associate to join our growing team. You’ll be the first line of support, making sure emails are answered, every customer feels heard, and we deliver on the promises we make. From managing customer communications and handling merchandise, to providing customer feedback to leadership, you’ll directly impact how our audience experiences Hammer Media.

The right person is excited to join an early-stage-support team, and is passionate about and driven to set the tone for our customer experience.

What You’ll Do:

• Customer Support:
  Serve as the first point of contact to our customers on product questions, and provide clear, helpful, timely, and friendly assistance on various topics
• Product Feedback & Insights:
  Utilize analytics tools and digest customer feedback, providing insights to help inform strategic product decisions
• Product Fulfillment:
  Fulfill and mail customer gear and giveaways to our community
• Live Sessions Coordination and Moderation:
  Help moderate various live streams for our product and content, ensuring a positive and engaging environment
• Brand Voice:
  Uphold and reflect the Hammer Media brands in all communication and interactions

Who You Are:

• 1–3 years of experience in customer service or community management related roles
• Friendly and inviting, talking with others comes naturally to you, and you have a genuine desire to help people
• Strong organizational and time-management skills, with keen attention to detail
• Excellent communication skills, both written and verbal
• Ability to work collaboratively and adapt quickly to changing priorities

What Will Set You Apart:

• Bonus points if you’re familiar with Hammer Media and Financial Audit brands

What We Offer:

• Opportunity to shape our brand’s digital presence and take the lead on creative ideas
• Supportive and collaborative team that values your voice and ideas
• Growth potential and ongoing learning opportunities in digital marketing
• Unlimited PTO
• Health benefits and 401(k) with match
• East Austin office with a stocked snack bar
• Quarterly team building activities and events
• Relocation assistance (if needed)

If you’re excited about being a direct line to and fostering a community of thousands of members, we look forward to hearing from you!