Customer Service Supervisor- Bilingual
Job in
Austin, Travis County, Texas, 78705, USA
Listed on 2026-01-20
Listing for:
Azuma Leasing
Full Time, Per diem
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a dynamic and energetic Bilingual Customer Service Supervisor to lead our customer service team, ensuring excellent customer support by training staff, managing daily operations, handling escalated issues, monitoring performance, and driving performance to meet customer satisfaction goals.
Key Responsibilities
- Team Leadership:
Supervise, train, coach, motivate, and evaluate customer service representatives. - Operational Oversight:
Manage daily workflow, scheduling, and task delegation; implement and improve service procedures. - Customer Resolution:
Handle escalated customer complaints and complex issues with tact and diplomacy. - Performance Management:
Monitor team performance, provide constructive feedback, and analyze customer data to identify improvement areas. - Policy & Standards:
Ensure team compliance with company guidelines, policies, and procedures. - Reporting:
Maintain records and generate reports on customer service activities and trends.
- Leadership:
Strong ability to motivate, guide, and build a cohesive team. - Communication:
Excellent verbal and written skills, with the ability to communicate under stress. - Problem-Solving:
Sound judgment and decision-making for challenging situations. - Technical Proficiency:
Familiarity with software(Ex. Excel, VOIP, MS Teams) computer applications, and data analysis. - Interpersonal Skills:
Ability to build rapport and maintain positive relationships.
- Typically a 40-hour work week, potentially with flexible or shift-based hours.
- This position requires a dynamic approach to customer engagement, blending computer work with significant phone communication and direct interaction with both internal staff and external customers. You must be comfortable managing complex conversations, including de-escalating upset customers, and prepared to handle inbound calls when necessary.
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