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Customer Success Mgr./ CSM Bilingual

Residential Retention Lead: Upsell & Resolve

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Sales and Marketing
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
A leading telecommunications provider in Austin, Texas, is seeking a Lead Residential Retention Representative. In this role, you will enhance customer loyalty by addressing escalated customer interactions and supporting a team of retention representatives. Your background in customer service, alongside your strong communication and problem-solving know-how, will be pivotal in securing revenue and ensuring customer satisfaction. We offer a supportive environment that contributes to personal and professional growth.
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