Senior Customer Success Manager

** Your work days are brighter here.
** We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other.

Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
** About the Team
** Come join our team and experience Workday!
The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!
** About the Role
** As a Workday Senior Customer Success Manager on the Central South team, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. As their dedicated Customer Success Manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will ensure your customers realize value and uncover adoption opportunities.

## Responsibilities:
* Focused on high-touch, curated experiences for Workday’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
* Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs
* Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
* Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
* Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
* Collaborating cross functionally with account team members to create a seamless & optimal customer experience.
* Creating customer champions and advocates## Expected results within 3-6 months:
* A proficient knowledge of Workday products, services and offerings.
* Self-sufficient management of a portfolio of 25 customers in the United States.
* Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities.
* Manage and establish customer relationships including key executives and decision makers
* Timely execution of customer success engagements.
** About You
***
* Basic Qualifications:

*** 5-10  years in Customer Success, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers.
* 3-5 years experience in customer management within a…