Customer Services Support Operator

Job Title

Customer Services Support Operator 1

Austin, TX

Effectively quote, coordinate, and schedule on‑site service activities to ensure customer expectations and commitments are met while delivering high quality service. Provides support, information, prioritization, and coordination of assignments for field service personnel.

• Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows up with customers regarding schedule planning and after completion of service visit to ensure a high level of satisfaction with quality of work received.
• Handles decisions regarding the scheduling and movement of client and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources, and customer needs.
• Ensures all service requests and dispatches are well documented, coordinated, prioritized, and organized. Reviews, processes, and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO’s and/or RMTR’s as assigned.
• Assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set‑up and completeness of related job folders as assigned.
• Utilizes, maintains, and updates all employee, service call and customer information in SAP.
• Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, etc. May be responsible for non‑installed parts sales including processing orders, pricing and invoicing.

• High School diploma or state‑recognized GED.
• Good organizational, interpersonal, and verbal and written communication skills.
• Knowledgeable in Microsoft Office and business software systems (i.e., SAP).
• Typically 2‑5 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• Technical school or associate’s degree (2 year).
• Familiarity or experience with building management systems, HVAC systems, security integration, and lighting controls.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.